Shipping policy
Shipping Policy
Thank you for shopping with EDU SUPPLY SHOP. We’re dedicated to ensuring your orders are delivered safely, efficiently, and on time. Please review our shipping details below:
Shipping Cost
Enjoy Free Shipping within the USA on all orders.
Order Cut-Off Time
Orders placed by 6:00 PM (EST), Monday through Friday, will begin processing the same business day.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Order Transit Time
Most orders are delivered within 4–7 business days, depending on your location and product type.
Shipping Methods
We partner with trusted third-party freight carriers for most large or heavy items.
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Freight orders are typically delivered via 18-wheeler trucks.
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For freight shipments, our carrier will contact you directly to schedule a curbside delivery appointment.
Please ensure your phone number at checkout is accurate to avoid delivery delays.
Order Confirmation & Tracking
After placing your order, you’ll receive a confirmation email verifying that your order has been received and payment approved.
Once your order ships (within 1–2 business days), you’ll receive a shipping confirmation email with your tracking number and link to follow your delivery progress.
Address Changes
Need to update your shipping address? Please contact us within 24 hours of placing your order so we can make the change before shipment.
Cancellations
You may cancel your order anytime before it ships. If your order has already been dispatched, please refer to our Refund Policy for next steps.
Damages & Issues
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.
We’ll arrange return shipping at no cost to you if your order arrives damaged or incorrect.
Contact Us
Your satisfaction is our priority. If you have any questions or need assistance, please reach out to our customer service team:
EDU SUPPLY SHOP
📞 Phone: 484-603-3782
📧 Email: Support@edusupplyshop.com
🏢 Address: 220 E Mermaid Ln, Philadelphia PA 19118